24 7 help desk for businesses, the audit ready overnight model
A 24 7 help desk for businesses provides round the clock monitoring and incident response. Our model uses AI with preset rules to lock compromised accounts, isolate risky devices, and log every step for morning review. It is designed for HIPAA and CMMC compliance, giving regulated teams overnight coverage without offshore handoffs. It is a virtual help desk with AI rules that act only within guardrails you approve.
TL,DR for busy leaders
- Audit ready overnight coverage with documented actions
- HIPAA, CMMC, and DFARS NIST 800 171 mapped to real controls
- Zero offshore handoffs, local accountability in San Diego and La Mesa
- Cost control without cutting corners
- Live demo and two week pilot available
What happens at two in the morning, the actions you allow and the receipts we produce
When an incident strikes at night, the playbook acts inside guardrails you approve. Here is the process:
- Collect high value signals from identity, email, endpoint, and network tools.
- Add context like travel patterns, job roles, and recent changes.
- Take allowed actions such as locking a compromised account, removing malicious mailbox rules, or isolating a device.
- Log every step with timestamps and plain language for audit ready incident logs.
- Escalate only when needed based on thresholds you define.
- Deliver a morning digest with closed incidents and exceptions for review.
This is AI help desk automation that works for people, not against them. It is the foundation of an after hours IT support for businesses model that delivers overnight IT support and around the clock tech support without offshore risk.
Map to controls, HIPAA and CMMC requirements, and how the playbook proves them
Every action creates a traceable record. Your auditor sees a clear chain from policy to action to proof. This is IT compliance services in practice.
| Control | Automated Action | Evidence |
|---|---|---|
| HIPAA 164.308(a)(6)(ii) Detect and respond to security incidents | Lock compromised account, expire sessions | Timestamped log in evidence binder |
| CMMC AC.L2-3.1.1 Limit system access | Disable risky mailbox rules | Action record with user identity and time |
| DFARS NIST 800 171 IR.L2-3.6.1 Incident response | Isolate infected device | Incident ticket with remediation steps |
Tech stack we integrate with
- Microsoft 365 security automation
- Entra ID risky sign in detection
- Defender for Office 365 automated remediation
- MDR and EDR for small business
- SOAR runbooks for small business
Production safe by design, night windows that respect your floor
Your operations cannot afford a surprise reboot or a scan that slows production. Our playbook ties maintenance windows to your business calendar and pauses changes if critical jobs are active. If a threat appears, the system isolates only the affected device and waits for human confirmation at first light. This is after hours IT support for businesses that protects uptime and compliance.
Proof from the field, regulated businesses that sleep at night
Streamlined systems with minimal downtime, and direct access to the owner when it matters.
— Cole Dick, General Manager, Pacific Crest Services
We have guided clients through CMMC Level 2 readiness without costly overhauls and helped businesses recover from disasters overnight. These outcomes are the result of tested backups, clear runbooks, and a disciplined approach.
Cost and coverage, how automation reduces night overhead
Night staffing is expensive. Overtime and churn add up. Outsourcing may look cheap, but for many leaders it is not allowed or it adds risk you cannot accept. Our model replaces waste with automation. The playbook handles common incidents like contain business email compromise overnight and reduce mean time to contain. People handle exceptions. You get the coverage of a 24 7 managed IT help desk, the quality of local ownership, and the predictability you need for planning.
Questions leaders ask about compliance and 24 7 IT support
Is an AI virtual help desk compliant with HIPAA or CMMC
Yes, when it works inside your environment and logs every action. Our playbook produces evidence your auditor can trust.
What evidence will my auditor see
A timestamped record of detection, action, and review for each incident, stored in your evidence binder.
What happens if my email is hacked at two in the morning
The system locks the account, removes malicious rules, and queues identity verification for morning.
How do we keep production safe during night windows
We align maintenance with your calendar and pause changes if critical jobs are active.
What does a 24 7 IT help desk cost
Costs vary by size and compliance needs, but automation reduces after hours IT support pricing by cutting overtime and offshore risk.
What should an after hours incident response playbook include
It should define signals, allowed actions, escalation thresholds, and evidence logging for compliance.
See it live in a short demo
If you need a calm, compliant way to handle the night, schedule a demo. We will show you the playbook running on a test tenant, with real actions and real reports. Or start with a two week pilot focused on identity lock and mailbox rule cleanup.
https://nobletechgroup.com/initial-consultation/
Serving San Diego 24 7 IT support and 24 7 help desk San Diego, La Mesa businesses with local managed IT services.
